We are currently
Monitoring our
Phone services.
Incident Details:We are aware of an issue affecting some customers, which has resulted in their digital landline service not working since Saturday 31st October.
To restore your service, please follow these steps:
1. Locate the ON/OFF button on the back of your router.
2. Switch your router off for 30 minutes.
3. After 30 minutes, switch your router back on.
4. Allow a few minutes for the router to reconnect.
Once your router has reconnected, your digital landline service should be working normally again.
We apologise for any inconvenience this may have caused and thank you for your patience while we work to resolve this issue.
Thank you
Incident Start Time: 2026-10-31 00:00:00
If you’re experiencing anything like the issue mentioned above, we’re aware and actively working to resolve it.
